FREQUENTLY ASKED QUESTIONS

Yes - please always make an appointment before coming to the studio. Without an appointment we cannot guarantee that we will have the time to see you, and you may have to wait a while to be seen, if at all. We want to be able to help all clients as efficiently as possible, and understand your time is valuable.

We do not pierce anyone under the age of 14 years old.

At Mystique Piercing Boutique we have age restrictions for certain piercings as follows;

We will not pierce anyone under the age of 14 years old.

* Anyone under the age of 18 MUST have a consenting parent or legal guardian accompanying. Both adult and child must have photo ID to show. If the last name of the parent and child is different you will also be required to bring a birth certificate or other documentation to show you are the parent or legal guardian of the child.

Every individual who has a piercing MUST bring VALID ID, no matter your age.

All clients are required to bring a valid form of photo I.D. to their appointment any time they are being pierced.

Anyone under the age of 18 must have a parent or legal guardian present with them at all times, for all appointments. Both minor, and adult must both have an original form of valid photo ID for each of them. If the same surname is not shared, we will also require a third additional official piece of paperwork to show proof of relation (such as birth certificate or official court document).

Acceptable forms of photo ID: Passport, Drivers License, Citizen Card, Government Issued ID Card.

We require a minimum of two days notice to reschedule your appointment. This is so we have enough notice to be able to offer the appointment to another client.

Failure to notify us with a minimum of 48 hours notice will result in a loss of deposit.

We have a grace period of ten minutes if you are running late to your appointment. We understand that sometimes things happen unexpectedly. If you are more than ten minutes late, this will result in a loss of deposit and appointment as we will not have enough time to conduct your appointment before seeing our next client.

We perform strictly needle piercings only. We are very much against the use of piercing guns.

We do not use numbing creams for a couple of different reasons:

1. Due to the numbing effect, blood vessels constrict and flesh can tighten. This may play a part in the position and placement of the piercing changing after the cream has worn off.

2. They can cause severe reactions to some people unknowingly.

3. It is illegal for us to apply any medicated creams , ointments etc onto clients as we are not doctors.

We stock 14 carat gold (which we offer in yellow, white and rose gold) jewellery. And also implant grade titanium (ASTM F-136). Titanium is one of the best metals for fresh piercings due to its strength, it's being light in weight, and being non-allergenic as there is no traces of nickel.

If you have jewellery purchased from us, from previous piercings and are having trouble fitting them, please make an appointment for 'Jewellery Fitting' from the "Make an appointment" page.

We will not under any circumstances fit jewellery from any third party provider, or other studio.

Unfortunately we cannot use jewelry you have previously been pierced with, or jewelry bought from anywhere else.

Jewelry that has been previously worn is not suitable for use in a fresh piercing. The reason being is that once jewelry has been worn, a "biofilm" becomes present that is impossible to remove, even through re-sterilization. There may also be scratches on used jewelry that is not visible to the eye which can harbor bacteria and cause micro-tears to tissue.

Jewelry that has been purchased elsewhere can be an issue as we do not know the quality and content of the metal.

We follow a strict hygiene protocol. This prevents problems with your new piercings.

The short answer is no. Our clients well-being is our number one priority. Since we cannot know the quality and content of jewellery purchased elsewhere, we will not use it for fitting or piercing.

You are always welcome to bring someone with you to your appointment for support.

We do ask that if you bring more than one person with you, and they are not being seen by us that they wait outside of the studio. This is because we have a very small studio and it can easily become overcrowded.

We ask that you do not bring pets, children or prams to your appointment unless you have someone with you who can supervise them. As much as we love meeting our clients pets and little ones, we do not have the time to watch them during your appointment.

We will require ID from parent / legal guardian and individual for piercing during your appointment. Correct documents will be required as proof of legal guardian. Parental or legal guardian consent will be required for anyone under the age of 18 years.

Due to the nature of the services that we provide, for hygiene reasons we do not accept returns of jewellery under any circumstances.

If jewellery you have purchased from us is faulty, please get in contact with us and we will be happy to assist you.

We will not pierce anyone who is pregnant or nursing. This is due to risk of infection during healing which may cause harm to the baby. While nursing, within 4 weeks your milk is mature. It's rich in protein, sugar, vitamins and minerals, plus numerous bioactive components – such as hormones, growth factors, enzymes and live cells – to support your baby's healthy growth and development. Any risk of infection maybe carried through the milk to the baby.